September 2017

Sanj Suran of Tiger Heart knows what it takes to pull together an interesting conversation.

What an honour to join Amalia Agathou of 18 Havas UK, Sel-Vin Kuik of Smack Digital, and Marija Butkovic of Women of Wearables in conversation about the ever-evolving relationship between Humans and Technology.

Our conclusions:  The convergence of tech from all sectors is creating new opportunities for Retail (operationally and external facting). Consumers will always make tech their own.  Data is the new gold dust.  Retailers are struggling to move as quickly as consumer expectations change.

What a day, what a conference!

Delighted to have had the opportunity to share insights on BioMetrics, Big Data, and IOT from Hitachi’s arsenal of global tech, now aimed at improving Retail Operations and Customer Experience.

Maureen Hinton provided GlobalData’s insights.  Shell Oil delivered an illuminating insight to mobile tech for the busy driver.  Holland and Barrett explained how customer insights drive loyalty.

If only the San Pellegrino folks had been present to really understand this!